Refund policy

Refund Policy

Every StarringYou movie is made just for your child, with their name, their photo and the story you choose. Because each movie is personalized and delivered digitally, we cannot take it back or resell it.

Personalized content

We do not offer refunds based on personal taste (for example, if you would have liked a different story, style or voice). Please check the details you enter at checkout (name, spelling, theme, photo) before placing your order.

Technical problems: free replacement

If your movie has a technical problem with the picture or the sound (for example, the video does not play, the image is broken, or the sound is missing or distorted), contact us and we will send you a new movie for free.

Refunds

If we cannot fix a technical problem with the picture or the sound, you can ask for a refund within 30 days of delivery. Refunds are only available for these technical problems.

Approved refunds are sent back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

How to contact us

Email us at contact@mystarringyou.com with your order number and a short description of the problem. We reply as fast as we can, usually within 48 hours. Please contact us before opening a dispute with your bank: we can almost always fix the problem much faster.